SwiftSpot Renter Terms of Service

Revision prepared: October 20, 2026 · Applies prospectively when published

New finite booking agreements

These rules apply only when your checkout and saved booking record explicitly identify a new finite agreement. Availability depends on the selected space and enabled booking options. Earlier bookings keep their accepted terms. Paying monthly changes collection timing; it does not change the rental commitment.

  • Pay as you go: eligible parking sessions bill actual use under the accepted rate and minimum. End the session when leaving.
  • Fixed dates: a selected interval shorter than one calendar month. Ordinary early departure has no unused-time refund. You may surrender unused capacity and receive eligible replacement credits.
  • Monthly Flex: one calendar month minimum with a selected final end. Give 30 calendar days of notice at any time after start, including the first month. The financial end is the earlier of the original end and the latest of the one-month minimum, notice plus 30 days, and your requested end. The final period is prorated. Host convenience notice is 30 calendar days for parking and storage, subject to the same minimum and original end.
  • 6-month and 12-month plans: explicitly accepted calendar commitments. Request early release; amounts still owed retain their original due dates until waived, released under protected rights, or reduced by eligible replacement credits. Remaining installments are not automatically accelerated.

No automatic renewal. Every agreement has a final end. Continuing requires available capacity and a newly accepted quote. Rates, discounts and the accepted payment schedule remain fixed through that end. Full calendar months use the original local-day anchor; partial periods use their own calendar denominator. An installment does not repeat the quoted service-fee minimum.

Before start: Parking Flexible allows a full refund strictly before start; Parking Standard requires at least 24 elapsed hours. Storage Flexible requires at least 24 elapsed hours; Storage Standard requires at least 7 local calendar days. The displayed cutoff is inclusive when it precedes start. At the exact start, after-start rules apply. Fixed dates has 15 minutes of booking-error grace, ending at start. Long agreements have 24 hours only when confirmed at least 7 calendar days before start; grace ends at start and never resets.

After the free deadline but before start, Fixed dates retains rental and associated service fee; long agreements retain at most the first calendar month and associated fee, releasing the rest. Unperformed cleaning and refundable extras return. A timely full cancellation includes associated fees and applicable tax without deducting processor costs. The separate $1 card verification hold is released and never captured; it is not a security deposit.

Mandatory rights apply first, then protected service failures and recorded more generous waivers. Host failure, official closure, evacuation or objectively unusable service releases the affected interval and associated fees while preserving unaffected performed service. Personal convenience follows ordinary terms. Hosts cannot impose material changes, arbitrary penalties or new financial terms after payment.

Confirmed surrender and vacancy allow capacity to be sold again even when a balance remains. Finalized replacement earnings credit the overlapping original rental liability, capped and weighted by quantity, with proportional original fee adjustments. Provisional credits can change until earned. A closed finalized credit is not recharged after a later replacement chargeback. No-show or a missing checkout alone proves neither cancellation nor vacancy.

Access ends at the agreed time. Charging tolerance is 10 minutes for parking and 24 hours for storage; it does not extend access rights. Evidenced continued use then follows the accepted ordinary effective rental rate with proportional fee and applicable tax. Automatic collection is capped at seven days and three attempts. Contested amounts allow 48 hours to respond unless accepted. Host-blocked or protected retrieval time is excluded. Termination does not authorize entry, towing, sale or disposal.

Payment recovery makes at most three automatic attempts: due date, one day later, and four days after due. Authentication requests and hard declines stop retries. Failure alone does not authorize lockout, release inventory or dispose of property. Earned arrears remain separate from possession. No automatic interest, retry fee or collection surcharge applies.

Long-stay host allocations become eligible after each completed service period and collection, subject to affected refunds and disputes, including pay-in-full bookings. Scheduled unpaid rent is not guaranteed host income. A renter refund does not depend on recovering a host transfer. SwiftSpot provides no insurance for property or vehicles and promises no additional funded compensation under this agreement.

When a cleaning fee is included in a long-agreement service period, the period transfer is held until the required cleaning evidence is completed or approved. Unresolved refund or dispute review may also delay the transfer.

The saved booking contract contains your exact space, dates, access schedule, cancellation cutoff, component amounts, currency and dated payments. Use the booking actions to confirm notice or settlement and check the payment status; previewing an action alone does not submit it.

These Renter Terms of Service ("Renter Terms") govern your use of SwiftSpot's platform as a Renter. These Renter Terms supplement and are incorporated into our general Terms of Service and Privacy Policy. By booking a parking spot or storage space on SwiftSpot, you agree to comply with these Renter Terms, our general Terms of Service, and all applicable policies.

1. Acceptance of Terms

By booking or reserving a parking spot or storage space, you accept these Terms as a binding legal agreement between you and SwiftSpot. If you do not agree to these Terms, you may not use our Services.

Hosts offer parking and storage as independent individuals or entities. They choose whether and when to list a space, its supported prices, availability and lawful permitted-use rules, subject to accepted bookings and platform policies. Host participation does not by itself create employment, a partnership or a joint venture with SwiftSpot. Actual legal status and mandatory rights remain governed by applicable law.

Each booking identifies the space supplier. The space rental agreement is between that supplier and the Renter; the platform-use and payment-service obligations are between SwiftSpot and the user. When the sole proprietor operating SwiftSpot is also the identified space supplier, that proprietor supplies both the space and the platform services in those respective capacities.

2. Eligibility

To use SwiftSpot as a Renter, you must:

  • Be at least 19 years of age
  • Have the legal capacity to enter into binding contracts
  • Provide accurate and complete registration information
  • Maintain a valid payment method on file

3. Account Registration and Security

Supported short bookings may be made as a guest. New Monthly Flex and six- or twelve-month committed agreements require an authenticated account, whether paid monthly or in full. Ongoing month-to-month also requires an authenticated account when explicitly offered and accepted. Provide accurate, current contact information and retain your booking access details. If you create an account, you are responsible for:

  • Safeguarding your login credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized use
  • Keeping your account information up to date

4. Booking and Use of Spaces

When you book a parking spot or storage space, you agree to:

  • Use the space only for its intended purpose (vehicle parking or item storage)
  • Use the space only during the reserved time period
  • Follow lawful access and permitted-use rules disclosed before acceptance; Hosts cannot add material terms after payment
  • Treat the space and surrounding property with respect
  • Comply with all applicable laws and regulations
  • Not sublease or transfer your booking to others

4.1 Booking times

Choose the start, end and available duration shown at checkout. A technical tolerance for processing delays does not give extra parking time, extend access rights or change cancellation deadlines. The confirmed booking records the accepted times and listing timezone.

5. Fees and Payments

All fees must be paid through our secure payment processor, Stripe.

For a booking supplied by a separate legal person, the Host appoints SwiftSpot as a limited payment collection agent for receiving and processing booking payments on that Host's behalf through Stripe. Within the accepted booking and applicable law, SwiftSpot may allocate received payments, deduct disclosed platform fees and their applicable taxes, issue authorized refunds, and make the corresponding host transfers or transfer reversals. This appointment gives no general authority to bind the Host or manage the space.

Successful receipt of a payment owed to the Host through SwiftSpot satisfies the Renter's payment obligation to the Host for that amount. An authorization hold alone is not payment. Once payment is successfully received, the Host looks to SwiftSpot for the proceeds due under the accepted booking and must not demand a second payment from the Renter because a platform transfer or bank payout is delayed. Unpaid, reversed, disputed or refunded amounts remain subject to the accepted booking, payment-provider rules and applicable law; SwiftSpot does not guarantee uncollected rent.

SwiftSpot accounts separately for its own fees and taxes and for amounts received for a Host. The booking and host statement identify any rental tax passed to the Host for remittance and any tax retained for SwiftSpot to remit. The payment collection appointment alone does not transfer a Host's tax reporting or remittance obligations to SwiftSpot.

  • Renter Service Fee: New CAD and USD short parking bookings use about 5% (minimum $0.75); long-term parking and storage use a stepped schedule (about 5% then 3% above higher bases). A $5.00 minimum rental base may apply; amounts are in the booking currency. EUR and GBP use the legacy schedule, about 7% with a minimum, or a flat 1.00 in the booking currency on very small bookings. Earlier CAD and USD bookings keep their accepted schedule. Your exact fee is shown at checkout
  • Booking total: Rental, discounts, applicable platform fees, cleaning or extras, and tax collected with the booking are shown before you confirm payment
  • Taxes: Checkout and the receipt identify taxes collected with your booking. The responsible supplier or authorized remitter accounts for those taxes; a tax already itemized by SwiftSpot must not be collected from you a second time by the Host. Any additional amount requires the accepted agreement and applicable law; omission from checkout does not transfer SwiftSpot's or the Host's statutory duties to you
  • Payment Security: SwiftSpot does not store your full payment card details
  • Cleaning fees and deposits: Storage listings may include an optional cleaning fee shown at checkout. SwiftSpot does not add security deposits at checkout

When you are charged. For pay-in-full parking or storage, if your booking starts within approximately 6 days, we may authorize your card at checkout and capture when your booking begins. Immediate and far-future pay-in-full bookings are captured at checkout. An accepted pay-monthly agreement charges its first period at checkout and later periods on the saved dates. Pay-as-you-go parking uses a temporary authorization (at least approximately $2) and bills for time used when you end your session. Timing is shown at checkout.

5.1 Card verification (fixed bookings)

When you use a card that has not previously been used for a completed SwiftSpot booking, we may place a separate temporary authorization of approximately $1.00 to verify the card. It is not part of your booking total and is released when the booking completes or is cancelled under our policies.

5.2 Earlier-booking late departure (parking)

The following monetary schedule applies only to earlier fixed-term parking bookings that saved it (not Pay as you go or new finite agreements). Amounts are in the booking currency. Leave by your scheduled end time; reported continued occupation may incur:

  • Grace period: 10 minutes after scheduled end with no late fee
  • After grace: 0.25 per minute, up to a maximum of 50 per booking
  • Host report required: Late fees are assessed only when the host reports a late departure; SwiftSpot does not auto-charge without host action
  • Extend instead: Use in-app extension before end time when you need more time

6. Earlier-booking cancellation rules

Use the agreement and exact deadline saved with your booking. New finite agreements use the rules above; earlier bookings keep their original cancellation and late-departure monetary policy. Mandatory rights, protected service failures and recorded waivers take priority. Distinct service incidents may be reported without an upload; support can request evidence and receive appeals or later reports.

Earlier cancellation policy (version 1.0)

7. Prohibited Activities

You agree not to:

  • Damage the parking spot, storage space, or surrounding property
  • Store hazardous, illegal, or prohibited items
  • Exceed the booked time without an accepted extension; continued-use charges follow your saved monetary policy (Section 5.2 describes earlier parking bookings)
  • Park vehicles larger than the space accommodates
  • Engage in any illegal activities
  • Circumvent our payment systems
  • Harass or abuse Hosts or SwiftSpot staff

8. Insurance and Liability Disclaimers

SwiftSpot does not provide insurance coverage for:

  • Your vehicle or its contents
  • Your personal property or stored items
  • Damage caused by third parties, weather, or other events
  • Theft or vandalism

Risk Acknowledgment: By using our Services, you acknowledge that parking and storage carry inherent risks. We strongly recommend maintaining appropriate insurance coverage for your vehicle and stored items.

9. Disputes and Issue Reports

If something goes wrong during or after your booking, use SwiftSpot's issue-report tools in the app or on the web. Hosts and renters may submit distinct incident reports for categories such as property damage, mess or items left behind, access issues, or permitted-use / compliance concerns. SwiftSpot reviews reports and may contact parties, adjust refunds, require cure of a problem, or terminate a rental when warranted. Submitting a report does not automatically charge your card. Formal dispute rights are described below.

10. Dispute Resolution

Contact SwiftSpot support if you want help resolving a dispute. Informal review is optional and does not delay or remove your right to seek urgent relief, use a statutory complaint process, or bring proceedings within an applicable time limit.

You may bring a dispute before a court or tribunal with jurisdiction, use any applicable statutory complaint process, or exercise independent bank dispute rights. These Terms do not require arbitration, restrict participation in a class proceeding, or make informal support review a condition of exercising those rights. The parties may voluntarily agree to mediation or arbitration after a dispute has arisen.

11. Termination

SwiftSpot may suspend or terminate your account for:

  • Violation of these Terms or our policies
  • Fraudulent or illegal activity
  • Substantiated repeated violations after review
  • Failure to pay applicable fees

You may terminate your account at any time by contacting [email protected].

12. Modifications to Terms

We may publish revised Terms for future use and will identify the revised version. Where acceptance is required, you must explicitly accept that version before making new transactions. Later revisions do not change the financial terms saved with an existing booking. Mandatory legal rights continue to apply.

13. Governing Law

British Columbia law and applicable federal Canadian law govern these Terms subject to mandatory protections in any applicable jurisdiction. Proceedings may be brought before a court or tribunal with jurisdiction; these Terms do not remove a mandatory right to another forum.

14. Contact Information

For questions about these Renter Terms, please contact us:

SwiftSpot

Platform operator: Matthew McFarland

Support, legal and privacy inquiries: [email protected]

Mailing address: 6135 Greenside Dr E, Surrey, BC V3S 5M8, Canada

Website: swift-spot.com