SwiftSpot Storage Terms of Service

Revision prepared: November 6, 2026

New finite booking agreements

These rules apply only when your checkout and saved booking record explicitly identify a new finite agreement. Availability depends on the selected space and enabled booking options. Earlier bookings keep their accepted terms. Paying monthly changes collection timing; it does not change the rental commitment.

  • Pay as you go: eligible parking sessions bill actual use under the accepted rate and minimum. End the session when leaving.
  • Fixed dates: a selected interval shorter than one calendar month. Ordinary early departure has no unused-time refund. You may surrender unused capacity and receive eligible replacement credits.
  • Monthly Flex: one calendar month minimum with a selected final end. Give 30 calendar days of notice at any time after start, including the first month. The financial end is the earlier of the original end and the latest of the one-month minimum, notice plus 30 days, and your requested end. The final period is prorated. Host convenience notice is 30 calendar days for parking and storage, subject to the same minimum and original end.
  • 6-month and 12-month plans: explicitly accepted calendar commitments. Request early release; amounts still owed retain their original due dates until waived, released under protected rights, or reduced by eligible replacement credits. Remaining installments are not automatically accelerated.

No automatic renewal of finite agreements. Every finite agreement has a final end. Continuing requires available capacity and a newly accepted quote. Rates, discounts and the accepted payment schedule remain fixed through that end. Full calendar months use the original local-day anchor; partial periods use their own calendar denominator. An installment does not repeat the quoted service-fee minimum. Separately accepted ongoing monthly rentals follow their own notice and ending rules.

Before start: Parking Flexible allows a full refund strictly before start; Parking Standard requires at least 24 elapsed hours. Storage Flexible requires at least 24 elapsed hours; Storage Standard requires at least 7 local calendar days. The displayed cutoff is inclusive when it precedes start. At the exact start, after-start rules apply. Fixed dates has 15 minutes of booking-error grace, ending at start. Long agreements have 24 hours only when confirmed at least 7 calendar days before start; grace ends at start and never resets.

After the free deadline but before start, Fixed dates retains rental and associated service fee; long agreements retain at most the first calendar month and associated fee, releasing the rest. Unperformed cleaning and refundable extras return. A timely full cancellation includes associated fees and applicable tax without deducting processor costs. The separate $1 card verification hold is released and never captured; it is not a security deposit.

Mandatory rights apply first, then protected service failures and recorded more generous waivers. Host failure, official closure, evacuation or objectively unusable service releases the affected interval and associated fees while preserving unaffected performed service. Personal convenience follows ordinary terms. Hosts cannot impose material changes, arbitrary penalties or new financial terms after payment.

Confirmed surrender and vacancy allow capacity to be sold again even when a balance remains. Finalized replacement earnings credit the overlapping original rental liability, capped and weighted by quantity, with proportional original fee adjustments. Provisional credits can change until earned. A closed finalized credit is not recharged after a later replacement chargeback. No-show or a missing checkout alone proves neither cancellation nor vacancy.

Access ends at the agreed time. Charging tolerance is 10 minutes for parking and 24 hours for storage; it does not extend access rights. Evidenced continued use then follows the accepted ordinary effective rental rate with proportional fee and applicable tax. Automatic collection is capped at seven days and three attempts. Contested amounts allow 48 hours to respond unless accepted. Host-blocked or protected retrieval time is excluded. Termination does not authorize entry, towing, sale or disposal.

Payment recovery makes at most three automatic attempts: due date, one day later, and four days after due. Authentication requests and hard declines stop retries. Failure alone does not authorize lockout, release inventory or dispose of property. Earned arrears remain separate from possession. No automatic interest, retry fee or collection surcharge applies.

Long-stay host allocations become eligible after each completed service period and collection, subject to affected refunds and disputes, including pay-in-full bookings. Scheduled unpaid rent is not guaranteed host income. A renter refund does not depend on recovering a host transfer. SwiftSpot provides no insurance for property or vehicles and promises no additional funded compensation under this agreement.

When a cleaning fee is included in a long-agreement service period, the period transfer is held until the required cleaning evidence is completed or approved. Unresolved refund or dispute review may also delay the transfer.

The saved booking contract contains your exact space, dates, access schedule, cancellation cutoff, component amounts, currency and dated payments. Use the booking actions to confirm notice or settlement and check the payment status; previewing an action alone does not submit it.

Ongoing monthly rentals

Ongoing monthly applies only when the selected space offers it and you separately accept that agreement and its scheduled card payments while signed in. It is different from finite Monthly Flex, a six- or twelve-month commitment, and paying installments on a booking with a final end. No earlier booking converts automatically.

The minimum is one calendar month. Without an availability limit saved in the accepted agreement, the rental continues until ended under that agreement. Monthly payments use the original local calendar anniversary and listing timezone; an opening invoice or next billing date is not the final rental end or a lifetime total. Accepted rental and fee components are not repriced by later listing edits. Applicable tax is reviewed for each due period.

After start, give notice from your booking. Host approval is not required for renter notice. The service end is the latest of the one-calendar-month minimum, receipt of notice plus 30 local calendar days, and your requested end, capped by an earlier accepted service or availability end. Hosts must also give at least 30 local calendar days and respect the minimum. Check the confirmed end before planning move-out or offering the space again.

The final partial period is prorated using the corresponding anchored calendar month and accepted components. Collected amounts for released future service are refunded through the booking; unpaid final amounts retain their scheduled due dates. Before start, the saved cancellation preset, cutoff and booking-error grace apply. Mandatory legal rights and protected service-failure remedies take priority over ordinary notice and cancellation rules.

A failed payment alone does not end the rental, release occupied capacity, authorize lockout or permit property disposal. A monthly billing date does not trigger an overstay. Access, lawful retrieval, payment recovery, refunds and appeals follow the accepted booking and applicable law. Host allocations become eligible after collected, completed service periods, subject to cleaning evidence and affected refunds or disputes; uncollected rent is not guaranteed income.

If a booking action is unavailable, contact support with your booking reference. An unavailable control does not remove mandatory notice or cancellation rights. [email protected]

Requests, payment links and outside reservations

A listing may allow immediate checkout, require a request, or use a private invitation. Sending a request, receiving host approval, or opening a quote is not paid confirmation. An offer may reserve capacity only for its displayed hold; review its expiry and complete the required checkout. A replacement offer has its own review and acceptance. Cancelling an unused offer does not cancel a booking already created from checkout.

Use SwiftSpot checkout for rental requests made through SwiftSpot and for payments on an existing SwiftSpot booking, including extensions and continuations. A separate rental arranged independently may be recorded in host tools to track availability and outside payments. Recording it does not charge a card, verify that money was received, establish the customer accepted SwiftSpot booking terms, or give the outside payment Booking Guarantee coverage. SwiftSpot collects no renter service fee or host commission on those outside records. The parties remain responsible for their separate arrangement and applicable legal duties.

A saved visit plan does not reserve every future visit or authorize recurring charges. Each online visit requires its own available quote, checkout and accepted cancellation terms. A repeating outside-reservation series records separately arranged visits and payments; it is not an ongoing monthly SwiftSpot agreement or a pooled refund entitlement.

These Storage Terms of Service ("Storage Terms") govern your use of SwiftSpot's platform for renting storage spaces. These Storage Terms supplement our general Terms of Service and Privacy Policy. By booking a storage space on SwiftSpot, you agree to these Storage Terms in addition to our general Terms.

Important Notice

SwiftSpot does NOT provide insurance for stored items. You are solely responsible for insuring your property. Please read these terms carefully before booking.

1. Eligibility and Acceptance

To use SwiftSpot storage services, you must:

  • Be at least 19 years of age
  • Have the legal capacity to enter into binding contracts
  • Provide accurate identification and contact information
  • Maintain a valid payment method on file
  • Accept full responsibility for all items you store

2. Payments and Card Verification

Storage payment timing and any dated installments are disclosed before acceptance. Follow the saved booking schedule. A renter service fee applies and is shown before you pay (see our general Terms of Service for current rates).

A storage listing may include an optional cleaning fee, shown at checkout and paid by the guest. SwiftSpot does not collect security deposits at checkout. When you pay with a card that has not previously been used for a completed SwiftSpot booking, we may place a separate temporary authorization of approximately $1.00 to verify the card. It is not part of your rental total and is released when the booking completes or is cancelled under our policies.

3. Nature of the Storage Relationship

3.1 Space rental and custody

The intended service is rental of the described storage space. Whether tenancy, bailment, lien or other property rules apply depends on the actual agreement, custody, control and applicable law; these Terms do not decide that classification. In the ordinary self-storage arrangement:

  • SwiftSpot and the Host do NOT take possession, custody, or control of your stored items
  • The Host must provide the accepted access, condition and safety features and meet duties imposed by law
  • You retain exclusive possession and control of the items you store
  • Any additional custody or handling service must be explicitly described and legally reviewed

3.2 Platform Role

Hosts supply the described storage space. SwiftSpot provides the platform and its disclosed booking, payment and support services. Each remains responsible for its own obligations and any liability imposed by applicable law.

4. Prohibited Items

Hazardous, illegal, perishable, wet or odorous items are never allowed in storage. A Host cannot waive platform safety rules. Additional item restrictions and any permitted exceptions below must comply with those rules, the accepted listing and applicable law. Suspected violations require a documented review and lawful response. These Terms do not authorize entry, removal, confiscation or disposal without legal authority:

Hazardous Materials

  • Explosives, fireworks, ammunition
  • Flammable liquids (gasoline, propane, etc.)
  • Toxic or radioactive materials
  • Corrosive substances (acids, batteries)
  • Compressed gases

Illegal Items

  • Controlled substances or drug paraphernalia
  • Stolen property
  • Counterfeit goods
  • Illegal weapons
  • Items used in illegal activities

Perishables & Living Things

  • Perishable food or other perishable items; listing permission does not create an exception
  • Plants or seeds require explicit listing permission and must comply with platform safety rules
  • Animals, insects or other living organisms require explicit listing permission and compliance with platform safety rules, applicable bylaws, zoning, land-use rules and insurance requirements. Permission cannot authorize hazardous, illegal, perishable, wet or odorous storage
  • Items that may rot, decay, or attract pests
  • Wet or odorous goods

High-Risk Items

  • Cash, currency, or bearer instruments
  • Jewelry or precious metals over $5,000
  • Irreplaceable items (family heirlooms, one-of-a-kind art)
  • Items requiring climate control (unless space is climate-controlled)

Note: Legal firearms may be stored only if compliant with all applicable federal, provincial/state, and local laws, and only with Host's explicit written permission.

For all storage bookings, stored items and uses must match the listing. You and the Host are responsible for ensuring compliance with applicable bylaws, zoning, land-use rules, HOA or lease restrictions, and insurance requirements.

5. Value Limitations and Declarations

5.1 Maximum Value

Unless you obtain express written agreement from the Host and SwiftSpot:

  • The maximum aggregate value of items you may store is $5,000 CAD
  • Liability for loss or damage is limited as set out in these terms
  • Items exceeding this value must be declared and may require additional insurance

5.2 Value Declaration

By storing items, you represent that:

  • The total value of stored items does not exceed the maximum limit unless the Host and SwiftSpot have both expressly agreed in writing before booking
  • You have made your own arrangements to insure items of significant value
  • A declared-value restriction is a permitted-use condition and does not itself cap liability for negligence, breach or a non-excludable legal duty

6. Insurance Requirements

Insurance Disclaimer

SwiftSpot does NOT provide any insurance coverage for your stored items.

SwiftSpot provides no insurance for stored items. Do not assume a Host policy covers your property; check your own insurer and any coverage explicitly described by the Host. An insurance disclaimer does not remove liability imposed by law.

We strongly recommend:

  • Checking if your homeowner's or renter's insurance covers off-site storage
  • Purchasing dedicated storage insurance if your existing policy does not provide coverage
  • Documenting and photographing items before storing
  • Keeping an inventory list with estimated values

7. Liability Limitations

Nothing in these Terms excludes liability for fraud, willful misconduct, negligence, breach of an accepted service obligation, or any duty or remedy that applicable law does not allow us or a Host to exclude. Insurance disclaimers do not waive those duties. Refunds and protected service-failure remedies remain available under the accepted booking and applicable law.

Storage carries risks including theft, fire, flood, pests and environmental damage. The existence of a risk does not decide responsibility for a particular incident. Report the facts through the booking; actual loss, causation, accepted duties and applicable law determine liability. A declared-value or permitted-use limit is not an automatic damages cap. You remain responsible for substantiated damage caused by your items or conduct, to the extent of your contribution and as permitted by law.

8. Access Rights

8.1 Your Access

Your access to the storage space is governed by:

  • The access hours and terms specified in the listing
  • Any access codes or keys provided by the Host
  • Advance notice requirements set by the Host

8.2 Host Access Rights

Host entry requires your consent or applicable legal authority, with required notice and safeguards. The following reasons do not create independent authority to enter:

  • In case of emergency (fire, flood, security breach)
  • To inspect for prohibited items with reasonable notice
  • To make necessary repairs or maintenance
  • If required by law enforcement with proper documentation
  • Only through a documented lawful decision and required notice/retrieval arrangements

9. Payment recovery and continued use

Pay the accepted schedule shown in your booking. Overdue payment alone does not authorize lockout, property removal or a lien. Earned arrears and possession are reviewed separately. Continued-use charges follow your saved booking terms; earlier bookings retain their original monetary policy. Remove items and return access devices by the agreed end; report an access or retrieval problem promptly.

10. Property left behind and lawful retrieval

An ended booking, unpaid amount or silence does not automatically establish abandonment. SwiftSpot has no automated abandonment or disposal procedure. Arrange lawful retrieval and document contact attempts; any entry, access restriction, towing, lien, sale or disposal requires jurisdiction-specific legal review, applicable notices and an explicit decision. Ordinary wear is not damage.

11. Environmental Conditions

11.1 Environmental conditions

Unless the listing specifically states the space is climate-controlled:

  • Temperature and humidity are NOT controlled
  • Items sensitive to temperature, humidity, or moisture should not be stored
  • Disclosed environmental conditions do not excuse misrepresentation, negligence, failure to supply promised features or breach of a mandatory duty

11.2 Your Acknowledgment

You acknowledge and accept that storage spaces may be subject to:

  • Temperature fluctuations
  • Humidity variations
  • Dust and particulates
  • Condensation
  • Natural settling and vibration

12. Cancellation and Termination

12.1 Cancellation by Renter

The booking-specific agreement and exact deadline govern cancellation and early exit. New finite agreements follow the rules above; earlier bookings keep their version 1.0 financial terms. Report unusable service or access problems through the booking. Mandatory rights and protected failures take priority over ordinary cancellation rules.

Earlier cancellation policy

13. Dispute Resolution

Any disputes arising from storage rentals shall be resolved according to the dispute resolution procedures in our general Terms of Service. You may use a court or tribunal with jurisdiction or a statutory complaint process. Informal review is optional; arbitration requires voluntary agreement after the dispute arises.

14. Contact Information

For questions about these Storage Terms, please contact us:

SwiftSpot

Support, legal and privacy inquiries: [email protected]

Contact support · Privacy rights or personal information

Mailing address: 6135 Greenside Dr E, Surrey, BC V3S 5M8, Canada

Website: swift-spot.com