Booking promise
SwiftSpot Booking Guarantee
Revision prepared October 13, 2026 · Applies prospectively when published
A booking promise — not insurance or a damage-protection plan.
The promise
When you complete payment through SwiftSpot for an eligible booking, that booking is confirmed at the price shown at checkout (including fees disclosed before you pay).
If you cannot access the space as described on your confirmed booking (for example, you arrive during the booked window with the access details provided and the space is unavailable or inaccessible through no fault of yours), contact SwiftSpot support promptly. We will work to resolve the issue with you and the host, or refund eligible charges consistent with this Guarantee, our Cancellation Policy, and our Terms of Service.
What it covers
- Price integrity for the confirmed booking total shown at checkout
- Help resolving access failures for the booked window when the listing details were followed
- Eligible refunds or payment releases when we determine the booking could not be fulfilled as confirmed
What it does not cover
- Vehicle damage, theft, or personal-property loss (not an insurance product)
- Host property damage or liability claims
- Failure to follow access instructions, arriving outside the booked window, or overstaying
- Cancellations outside the listing’s refund rules (see Cancellation Policy)
- Payments made outside SwiftSpot
How to make a claim
- Check access instructions and your booking schedule first.
- Message the host from the booking when possible.
- Contact support via Contact, email [email protected], or in-app chat, and include your booking reference.
SwiftSpot reviews claims case by case. Resolutions may include host coordination, a partial or full refund of eligible booking charges, or another remedy we determine is appropriate. Abuse of this Guarantee may result in account suspension.
