SwiftSpot Host Terms of Service

Revision prepared: October 20, 2026 · Applies prospectively when published

New finite booking agreements

These rules apply only when your checkout and saved booking record explicitly identify a new finite agreement. Availability depends on the selected space and enabled booking options. Earlier bookings keep their accepted terms. Paying monthly changes collection timing; it does not change the rental commitment.

Pay as you go: eligible parking sessions bill actual use under the accepted rate and minimum. End the session when leaving.
Fixed dates: a selected interval shorter than one calendar month. Ordinary early departure has no unused-time refund. You may surrender unused capacity and receive eligible replacement credits.
Monthly Flex: one calendar month minimum with a selected final end. Give 30 calendar days of notice at any time after start, including the first month. The financial end is the earlier of the original end and the latest of the one-month minimum, notice plus 30 days, and your requested end. The final period is prorated. Host convenience notice is 30 calendar days for parking and storage, subject to the same minimum and original end.
6-month and 12-month plans: explicitly accepted calendar commitments. Request early release; amounts still owed retain their original due dates until waived, released under protected rights, or reduced by eligible replacement credits. Remaining installments are not automatically accelerated.

No automatic renewal. Every agreement has a final end. Continuing requires available capacity and a newly accepted quote. Rates, discounts and the accepted payment schedule remain fixed through that end. Full calendar months use the original local-day anchor; partial periods use their own calendar denominator. An installment does not repeat the quoted service-fee minimum.

Before start: Parking Flexible allows a full refund strictly before start; Parking Standard requires at least 24 elapsed hours. Storage Flexible requires at least 24 elapsed hours; Storage Standard requires at least 7 local calendar days. The displayed cutoff is inclusive when it precedes start. At the exact start, after-start rules apply. Fixed dates has 15 minutes of booking-error grace, ending at start. Long agreements have 24 hours only when confirmed at least 7 calendar days before start; grace ends at start and never resets.

After the free deadline but before start, Fixed dates retains rental and associated service fee; long agreements retain at most the first calendar month and associated fee, releasing the rest. Unperformed cleaning and refundable extras return. A timely full cancellation includes associated fees and applicable tax without deducting processor costs. The separate $1 card verification hold is released and never captured; it is not a security deposit.

Mandatory rights apply first, then protected service failures and recorded more generous waivers. Host failure, official closure, evacuation or objectively unusable service releases the affected interval and associated fees while preserving unaffected performed service. Personal convenience follows ordinary terms. Hosts cannot impose material changes, arbitrary penalties or new financial terms after payment.

Confirmed surrender and vacancy allow capacity to be sold again even when a balance remains. Finalized replacement earnings credit the overlapping original rental liability, capped and weighted by quantity, with proportional original fee adjustments. Provisional credits can change until earned. A closed finalized credit is not recharged after a later replacement chargeback. No-show or a missing checkout alone proves neither cancellation nor vacancy.

Access ends at the agreed time. Charging tolerance is 10 minutes for parking and 24 hours for storage; it does not extend access rights. Evidenced continued use then follows the accepted ordinary effective rental rate with proportional fee and applicable tax. Automatic collection is capped at seven days and three attempts. Contested amounts allow 48 hours to respond unless accepted. Host-blocked or protected retrieval time is excluded. Termination does not authorize entry, towing, sale or disposal.

Payment recovery makes at most three automatic attempts: due date, one day later, and four days after due. Authentication requests and hard declines stop retries. Failure alone does not authorize lockout, release inventory or dispose of property. Earned arrears remain separate from possession. No automatic interest, retry fee or collection surcharge applies.

Long-stay host allocations become eligible after each completed service period and collection, subject to affected refunds and disputes, including pay-in-full bookings. Scheduled unpaid rent is not guaranteed host income. A renter refund does not depend on recovering a host transfer. SwiftSpot provides no insurance for property or vehicles and promises no additional funded compensation under this agreement.

When a cleaning fee is included in a long-agreement service period, the period transfer is held until the required cleaning evidence is completed or approved. Unresolved refund or dispute review may also delay the transfer.

The saved booking contract contains your exact space, dates, access schedule, cancellation cutoff, component amounts, currency and dated payments. Use the booking actions to confirm notice or settlement and check the payment status; previewing an action alone does not submit it.

These Host Terms of Service ("Host Terms") govern your use of SwiftSpot's platform as a Host. These Host Terms supplement and are incorporated into our general Terms of Service and Privacy Policy. By listing a parking spot or storage space on SwiftSpot, you agree to comply with these Host Terms, our general Terms of Service, and all applicable policies.

As a Host, you independently offer your parking or storage space through SwiftSpot. Your booking identifies the space supplier and the platform supplier; their responsibilities are described below.

1. Host Eligibility and Requirements

1.1 Eligibility Criteria

To become a Host, you must:

Be at least 19 years of age
Have the legal right to list and rent the space (parking or storage)
Comply with all applicable local laws and regulations
Provide accurate and complete information during registration
Maintain a valid payment account for receiving payouts
For Storage Spaces: ensure the space meets basic safety standards

1.2 Verification Requirements

Identity verification for payouts is completed directly inside Stripe (Stripe Connect Express). When you set up payouts, Stripe collects and verifies your identity, tax, and bank details on its own secure hosted flow. SwiftSpot does not store your government ID images or bank account numbers from that process. You must complete Stripe's requirements before receiving payouts.

Separately, SwiftSpot may also require you to provide:

Proof of ownership or authorization to rent the space
Property documentation as requested
Additional verification information as deemed necessary for trust and safety

2. Listing Standards and Requirements

2.1 Listing Accuracy

You must ensure that all listing information is:

Accurate, complete, and current
Truthful and not misleading
Regularly updated to reflect availability and changes
Compliant with our listing guidelines

2.2 Prohibited Listings

You may not list spaces that:

You do not own or have authorization to rent
Are located on public streets without proper permits
Violate local zoning laws or regulations
Are in active construction zones or unsafe areas
Breach lease agreements or property rules
Are used for illegal activities

2.3 Storage Space Additional Requirements

If you list a Storage Space, you must also ensure:

Safety: The space is free from hazards that could damage stored items or harm users
Structural Integrity: The space has adequate protection from weather, water intrusion, and pests
Access: Clear access instructions and any restrictions are disclosed in the listing
Item Categories: Accurately specify what categories of items are permitted
Security Features: Accurately describe any security measures (locks, cameras, alarms)
Environmental Conditions: Disclose if the space is climate-controlled, ventilated, or subject to temperature extremes
Prohibited Items: Clearly communicate what items are NOT allowed in your space

Storage Host Liability Notice

By listing a Storage Space, you acknowledge:

You are responsible for accurately describing the space's condition and limitations
You may be liable for damages caused by misrepresentation of storage conditions
You should carry appropriate liability insurance for storage operations
SwiftSpot does not insure stored items; liability for negligence, breach and mandatory duties remains governed by applicable law

2.4 Content Standards

All listing content must:

Use high-quality, recent photographs
Provide clear and detailed descriptions
Include accurate location information
Specify any restrictions or special requirements
Comply with intellectual property laws
For Storage Spaces: accurately describe dimensions, access, and environmental conditions

2.5 Listing Management Permissions

As a Host, you have the following permissions and restrictions regarding your listings:

Hosts Can:

Disable their listing: Stop accepting new bookings while keeping the listing active
Remove or pause the listing from public search: Hide it from renters so no new bookings can happen
Edit spot details: Update listing information, pricing, availability, and other details (except changes that would impact existing confirmed bookings)

Hosts Cannot:

Cancel confirmed bookings yourself: Honor confirmed bookings. Report a problem or submit a change request at any lead time; urgent cases are prioritized. Changes require the relevant accepted agreement, renter consent or a reasoned protected settlement. Rare pending unconfirmed bookings can still be rejected.
Remove the spot in a way that erases obligations: You cannot delete or remove a listing if it would eliminate your obligations to fulfill existing confirmed bookings

3. Host Responsibilities and Obligations

3.1 Service Delivery

As a Host, you must:

Honor all confirmed bookings
Provide access to the parking spot or storage space as described
Maintain the space in a safe and usable condition
Keep access instructions and listing details accurate so guests can self-serve after booking
Provide clear access instructions
For parking listings: maintain courteous parking arrangements and ensure Renters are not blocked in; you are responsible for providing reliable access and egress to the booked space
For storage listings: ensure Renters have reliable access to the storage space during the booked period; do not block access to their unit or stored items, and provide clear access (e.g., corridors, locks, gates) as described in your listing

3.2 When Guests Reach Out

Bookings confirm automatically on SwiftSpot. Confirmations, receipts, and access instructions are delivered without you needing to reply to each booking. You agree to:

Keep your listing, availability, and access instructions up to date so the platform can handle bookings automatically
Reply when a guest messages you about an active or upcoming booking that needs your input
Communicate professionally and respectfully
Notify guests through booking messages if access or availability changes before their stay
Cooperate with SwiftSpot support when needed

3.3 Legal Compliance

You are responsible for:

Complying with all applicable laws and regulations
Obtaining necessary permits or licenses
Meeting local zoning and safety requirements
Adhering to property management rules
Ensuring accessibility compliance where required

3.4 Parking and Storage Access Responsibilities

SwiftSpot is a platform for both parking and storage. You are responsible for ensuring Renters can access and use the space they booked:

Parking listings

Maintain courteous parking arrangements so that your vehicles, other guests' vehicles, or obstacles do not block the Renter's vehicle
Provide clear access and egress (way in and way out) at all times during the booked period
Disclose in your listing any layout or shared-access conditions that could affect entry or exit
Take reasonable steps to prevent or resolve blocking (e.g., coordinating with other users of the property or providing contact information for assistance)

Storage listings

Ensure Renters have reliable access to the storage space during the booked period, in line with the access terms in your listing
Do not block access to the storage unit, corridor, or entrance (e.g., with your own items, vehicles, or obstacles)
Provide clear access instructions, keys, codes, or other means of entry as described in your listing
Take reasonable steps to prevent or resolve access issues (e.g., being available for access requests or providing a backup contact)

Failure to provide reliable access (for either parking or storage), or repeatedly leaving Renters blocked in or unable to access their space, may lead to review, remediation, refunds or suspension of new bookings. No automatic host fine applies.

4. Booking Management and Policies

4.1 Booking Confirmation

Instant Book bookings confirm automatically when the guest pays on SwiftSpot. Once confirmed, you are contractually obligated to provide the parking spot or storage space as described. Failure to honor confirmed bookings may result in review, remediation or suspension. No automatic host fine is imposed by this policy.

4.2 Cancellation Policies

Use Report a problem or Request a change at any lead time. An urgent request is reviewed by priority; it does not unilaterally change the booking:

Change request: Submit a change request in the host portal. SwiftSpot reviews the request and coordinates with the guest; the booking stays unchanged until we confirm any change.
Urgent problem: Use the booking report/change action and contact support for urgent access or safety problems. There is no two-week filing denial.
Pending (not yet confirmed) edge cases: If a booking is still pending and unconfirmed, you may reject it; the guest is refunded if payment was collected. Normal Instant Book stays confirm on payment and do not require host acceptance.

Availability Guarantee: Hosts must ensure the listing (parking spot or storage space) is available and accessible once a booking is confirmed.

Accepted renter cancellation rights

Use the booking-specific contract and exact deadline. New agreements follow the finite-agreement rules above; earlier bookings retain the version 1.0 policy. Mandatory rights, protected service failures and recorded waivers take priority.

See our Cancellation Policy for complete details.

Hosts who violate this policy may face:

Account suspension
Temporary de-listing
Reduced listing visibility
Reasoned review and remediation; no automatic host fine
Permanent removal from the platform

4.3 Pricing and Availability

You have full control over your pricing and availability, but you agree to:

Set fair and reasonable prices
Keep availability calendars current
Not engage in price gouging or discriminatory pricing
Honor the prices displayed at the time of booking

5. Financial Terms

5.1 Payment Processing

For a booking supplied by a separate legal person, the Host appoints SwiftSpot as a limited payment collection agent for receiving and processing booking payments on that Host's behalf through Stripe. Within the accepted booking and applicable law, SwiftSpot may allocate received payments, deduct disclosed platform fees and their applicable taxes, issue authorized refunds, and make the corresponding host transfers or transfer reversals. This appointment gives no general authority to bind the Host or manage the space.

Successful receipt of a payment owed to the Host through SwiftSpot satisfies the Renter's payment obligation to the Host for that amount. An authorization hold alone is not payment. Once payment is successfully received, the Host looks to SwiftSpot for the proceeds due under the accepted booking and must not demand a second payment from the Renter because a platform transfer or bank payout is delayed. Unpaid, reversed, disputed or refunded amounts remain subject to the accepted booking, payment-provider rules and applicable law; SwiftSpot does not guarantee uncollected rent.

SwiftSpot accounts separately for its own fees and taxes and for amounts received for a Host. The booking and host statement identify any rental tax passed to the Host for remittance and any tax retained for SwiftSpot to remit. The payment collection appointment alone does not transfer a Host's tax reporting or remittance obligations to SwiftSpot.

All payments are processed through Stripe. You must:

Maintain a valid Stripe account
Provide accurate banking information
Comply with Stripe's terms of service
Complete any required tax documentation

5.2 Host Commission

SwiftSpot deducts a host commission from each completed booking. As of the date of these Terms, standard bookings use a 4% commission and very small bookings may use 4%. Rates are shown in your host dashboard. New rates apply to future accepted quotes; existing booking allocations retain their accepted rate.

Is automatically deducted from your payout
Remains fixed for each accepted booking; changes apply to future quotes

5.3 Payouts and Stripe Connect

You must complete Stripe Connect Express onboarding before receiving payouts. Identity verification, tax details, and bank account setup happen directly on Stripe's platform (Stripe-hosted onboarding and dashboard). SwiftSpot initiates Connect onboarding and receives account status from Stripe; Stripe performs the identity and compliance checks.

For earlier bookings, host transfers normally follow whole-booking completion. For new long agreements, collected host allocations become eligible after each completed service period, including when the renter paid in full. Refunds and affected disputes adjust the corresponding allocation. Bank payouts follow this sequence:

SwiftSpot transfers collected rental proceeds plus any tax passed to you for remittance, less the accepted host commission, applicable tax on that commission and allocated refunds or other disclosed adjustments, to your Stripe balance. Tax retained for SwiftSpot to remit is excluded from your payout
Stripe deposits funds to your bank on your Stripe payout schedule for your account
Transfers may be subject to Stripe verification, fraud review, or compliance holds
If a renter receives a refund after you were paid, SwiftSpot may reverse or claw back the corresponding transfer
Bank processing times depend on your financial institution

5.4 Earlier-booking late departure fees

For earlier fixed-term bookings whose saved contract uses this monetary schedule (not Pay as you go or new finite agreements), amounts are in the booking currency. If a renter stays past the scheduled end time, you may report a late departure in the host portal within 48 hours after the scheduled end time. Late fees are charged to the renter only after you report an overstay; SwiftSpot does not auto-charge without host action. Rates and caps match our published policies (parking: 10-minute grace, then 0.25/min up to 50; storage: 24-hour grace, then 35/started day up to 350). You may waive or dispute a late fee you reported. Late fees are separate charges from the original booking payment.

5.5 Booking issue reports

Use Report an issue on the booking in your host portal (or the SwiftSpot app) for problems during or after a rental. You may submit distinct incidents while the booking is confirmed, active or through the normal 14-calendar-day post-service filing window. Continue evidence or appeal on the existing case; support accepts later reports without removing statutory rights.

Categories include property damage, mess, items left behind, access problems, and permitted use / compliance (for example: use that does not match what was booked, activity that may breach your listing rules, or conduct that could trigger bylaw or land-use enforcement). Describe what you observed and what was allowed on the listing. Reports are reviewed by SwiftSpot; submitting a report does not automatically charge the renter or end the booking. SwiftSpot may require cure or arrange a reasoned termination when warranted. Any restriction of access requires lawful authority and any required notice and retrieval arrangements; overdue payment alone does not authorize lockout.

Suspicion alone is not enough to void a rental yourself. If you believe a renter is misusing the space, report it promptly with specific details. For overstays, use late departure reporting (Section 5.4), not an issue report.

5.6 Tax Responsibilities

You remain responsible for reporting rental income and for tax determination, collection, filing, and payment that applicable law assigns to you. SwiftSpot may calculate, display, collect, and remit a particular tax only where applicable law requires SwiftSpot to do so or a valid registration, election, or other authorization permits it to collect or remit for the responsible supplier. Any tax SwiftSpot actually charges is shown separately at checkout and on the booking receipt; that does not transfer other legal duties to SwiftSpot.

SwiftSpot accounts for taxes on its own taxable platform services. Taxes collected on your rental are separately identified as remitted by SwiftSpot or passed to you for remittance. For a separate Canadian registered Host, a valid GST506 agent/principal election is needed where SwiftSpot is to account for rental GST/HST under that election; ordinary payment processing does not itself create that election. Your rental-income reporting remains yours. Where the same sole proprietor supplies both the platform and the space, an internal host-commission allocation is not a separate taxable sale to that proprietor.

Keep each listing location and its permitted use accurate, and update supplier or tax details already held by SwiftSpot when they change or when applicable law requires an update.
Where the same sole proprietor is both platform owner and Host, SwiftSpot may reuse the existing supplier profile when it identifies the same legal supplier; you do not need to submit a duplicate profile solely because of those roles.
Do not separately add or collect a tax amount already itemized in SwiftSpot’s checkout quote.
Provide additional business or registration details only through a secure SwiftSpot or payment-provider workflow when needed for the applicable tax treatment, legal reporting, or payout requirements. Do not send tax identifiers or financial details through ordinary support messages.

6. Insurance and Liability

6.1 Insurance Coverage

SwiftSpot does not provide insurance coverage for:

Property damage to your parking or storage space
Damage to vehicles using your space
Loss, theft, or damage to items stored in your Storage Space
Personal injury occurring on your property
Theft or vandalism
Any other losses or damages

6.2 Risk Assumption

Hosting involves risks you should assess and insure where appropriate, including:

Making your space available to strangers
Potential property damage or liability claims
Interactions with Renters
Compliance with local laws and regulations
For Storage Spaces: damage or loss of Renter's stored property

6.3 Access Credentials and Codes

If you provide access codes, gate codes, or other credentials to Renters:

Your Responsibility: You are solely responsible for the security of any codes or credentials you share with Renters
No Platform Liability: Hosts must secure shared credentials. SwiftSpot remains responsible for its own handling of credentials and any duty imposed by law
Recommended Practice: We recommend using temporary or changeable codes that can be updated between bookings
Disclosure Risk: By sharing access credentials, you accept the inherent risk that such information may be retained, shared, or misused by Renters

6.4 Storage-Specific Liability

For Storage Space Hosts, the following additional terms apply:

No Bailee Relationship: SwiftSpot provides the platform rather than taking custody of stored goods; duties depend on the actual services, custody or control and applicable law
Host Responsibility: You are responsible for accurately describing storage conditions and any known risks
Damage Liability: You may be liable for damages to stored items caused by conditions you failed to disclose or misrepresented
Prohibited Items: You may refuse prohibited items, subject to the accepted contract and applicable law; reporting does not authorize unlawful confiscation or disposal
Abandonment: Report items left behind and arrange lawful retrieval. Booking expiry or overdue payment does not establish abandonment or authorize towing, sale or disposal. Any further action requires jurisdiction-specific legal review and a recorded decision.

6.5 Insurance Recommendations

We strongly recommend that you:

Obtain appropriate liability insurance
Review your existing insurance policies
Consult with insurance professionals
Understand your coverage limitations
For Storage Spaces: consider commercial storage liability coverage

7. Content and Intellectual Property

7.1 Content License

By posting content on SwiftSpot, you grant us a non-exclusive, worldwide, royalty-free, transferable, and sublicensable license to use, copy, modify, distribute, and display your content for:

Operating and marketing our platform
Promoting your listings
Improving our services
Compliance and safety purposes

7.2 Content Ownership and Rights

You represent and warrant that:

You own or have rights to all content you post
Your content does not infringe third-party rights
You have permission to photograph and share images of the space
Your content complies with applicable laws

8. Platform Policies and Enforcement

8.1 Community Standards

You must comply with our Community Guidelines, which prohibit:

Discrimination based on protected characteristics
Harassment or abusive behavior
Fraudulent or misleading practices
Circumventing platform policies

8.2 Platform Integrity

You agree not to:

Accept payments outside the platform
Encourage Renters to book off-platform
Manipulate reviews or ratings
Create multiple accounts without permission

8.3 Enforcement Actions

Violations may result in:

Warning notices
Listing removal or suspension
Account restrictions or suspension
Permanent removal from the platform
Legal action where appropriate

9. Data and Privacy

9.1 Personal Data Handling

If you collect personal data from Renters (such as license plate numbers or surveillance footage), you must:

Comply with applicable privacy laws
Obtain necessary consents
Protect data security
Use data only for legitimate purposes

9.2 Reviews and Ratings

All reviews and ratings are the property of SwiftSpot. We may use this content for:

Platform functionality and display
Marketing and promotional purposes
Quality assurance and improvement
Trust and safety measures

10. Relationship and Status

10.1 Independent Space Providers

Hosts offer parking and storage as independent individuals or entities. They choose whether and when to list a space, its supported prices, availability and lawful permitted-use rules, subject to accepted bookings and platform policies. Host participation does not by itself create employment, a partnership or a joint venture with SwiftSpot. Actual legal status and mandatory rights remain governed by applicable law.

Each booking identifies the space supplier. The space rental agreement is between that supplier and the Renter; the platform-use and payment-service obligations are between SwiftSpot and the user. When the sole proprietor operating SwiftSpot is also the identified space supplier, that proprietor supplies both the space and the platform services in those respective capacities.

10.2 Platform Role

SwiftSpot acts as a platform facilitator and:

Provides the platform services and limited payment collection described in these Terms; a rental is supplied by the space supplier identified in its booking, including the operator when it supplies its own space
Does not guarantee the quality or safety of listings
Does not control Host pricing or availability
Provides technology and support services

11. Disclaimers and Limitations

11.1 No Guarantees

SwiftSpot makes no representations or guarantees regarding:

The number of bookings you will receive
Your potential earnings or income
The behavior or reliability of Renters
Market demand for your listing

11.2 Limitation of Liability

Nothing in these Terms excludes liability for fraud, willful misconduct, negligence, breach of an accepted service obligation, or any duty or remedy that applicable law does not allow us or a Host to exclude. Insurance disclaimers do not waive those duties. Refunds and protected service-failure remedies remain available under the accepted booking and applicable law.

12. Termination

12.1 Termination by You

You may terminate your Host account at any time, subject to:

Fulfilling existing booking obligations
Resolving any outstanding disputes
Completing any pending payouts

12.2 Termination by SwiftSpot

We may terminate your Host account for:

Violation of these Host Terms or our general Terms
Fraudulent or illegal activity
Repeated policy violations
Risk to platform safety or integrity

13. Updates and Modifications

We may update these Host Terms from time to time. We will notify you of material changes through:

Email notifications
In-app notifications
Platform announcements
Updates to this page

We may publish revised Terms for future use and will identify the revised version. Where acceptance is required, you must explicitly accept that version before making new transactions. Later revisions do not change the financial terms saved with an existing booking. Mandatory legal rights continue to apply.

14. Governing Law and Disputes

British Columbia law and applicable federal Canadian law govern these Host Terms subject to mandatory applicable protections. The general Terms describe optional informal review and proceedings before a court or tribunal with jurisdiction. No mandatory arbitration or class-proceeding waiver applies.

15. Contact Information

For questions about these Host Terms or hosting-related issues, please contact us:

SwiftSpot

Platform operator: Matthew McFarland

Support, legal and privacy inquiries: [email protected]

Mailing address: 6135 Greenside Dr E, Surrey, BC V3S 5M8, Canada

Website: swift-spot.com