Messaging rules

What Messages is for

Use Messages to ask about a space before you book, sort out arrival and access, and talk about anything that changes during a booking.

Keeping the conversation in SwiftSpot gives both of you a record that support can review if something goes wrong.

What is not allowed

• Paying outside SwiftSpot. Do not ask for or offer payment by cash, e-transfer or another app for a SwiftSpot booking. Payments made outside SwiftSpot are not covered by SwiftSpot.
• Harassment or threats. Be respectful. No insults, threats, pressure or unwanted contact.
• Discrimination. Do not refuse, treat differently or insult anyone because of race, religion, gender, sexual orientation, disability, age or any other protected characteristic.
• Spam. No advertising, repeated copy-paste messages or messages unrelated to a space or booking.
• Sharing other people’s private information. Do not post someone else’s contact details, address, photos or documents without their permission.

Messages are checked automatically for requests to pay outside SwiftSpot, a common sign of a scam. A message like this may be blocked.

What happens after a report

Use Report in the conversation menu if a message breaks these rules. You can also block the person so they can no longer message you.

Our team reviews the report and reads the conversation it is about. Depending on what we find, we may warn the person, limit their messaging or suspend their account.

If you feel unsafe or someone is in danger, contact local emergency services first.

How long messages are kept

We keep message text and attachments for 7 years after the booking ends, or after the last message if that is later. For a conversation without a booking, the 7 years start from the last message. After that we delete the text and keep only who sent a message to whom and when.

We keep messages longer while a report, dispute or legal hold about the conversation is still open. Our Privacy Policy explains how we handle your information.

How to reach support

Use the contact form or email [email protected]. Include your booking reference if the question is about a booking.