Frequently asked questions

Open Discover, search by location and dates, choose a listing, then complete checkout. Your confirmation email links to your booking. Eligible confirmed bookings show the exact location and arrival notes once payment requirements are met; secure codes have a separate timed reveal in the booking.

We accept major credit and debit cards (Visa, Mastercard, American Express, Discover), processed securely by Stripe. Apple Pay may appear at checkout on supported devices when enabled. SwiftSpot never stores your full card number.

Use Discover to search by address or browse the map. Listings show whether a space is parking or storage, along with pricing and availability for your dates. See also Find parking.

Your selected space and booking agreement determine cancellation and early-exit rights. Review the exact full-refund deadline and retained amount before payment. Earlier bookings keep their original terms. When offered, Monthly Flex has a one-calendar-month minimum and 30 calendar days of notice; a 6-month or 12-month commitment still applies even when paid monthly. Fixed-length bookings do not renew automatically. Month-to-month is a separate agreement only when explicitly offered and accepted; it continues monthly until ended under its saved notice rules. See the Cancellation Policy and your saved booking contract.

Use Extend when your booking offers it and the space is available. Eligible parking extensions are limited to 7 days per extension, and storage to 30 days, with the displayed additional charge. An accepted rental agreement requires a separately accepted change or a new booking, whether paid monthly or in full. An explicitly accepted ongoing monthly rental continues under its own notice rules.

Open the booking in My Bookings. Secure access codes unlock 2 hours before your start time (or sooner once the booking is active). Tap Reveal on the web or view the code in the app.

Check access instructions in your booking first. If you still cannot get in, message your host from the booking or Messages tab. If issues persist, contact support. Paid bookings are covered by the SwiftSpot Booking Guarantee — see also Trust & Safety.

Leave by the agreed end or accept an available extension first. Charging tolerance does not extend access rights. Continued-use charges follow the monetary policy saved with your booking. New finite agreements use evidenced occupation at the accepted ordinary rate after tolerance, with a response opportunity for contested amounts; earlier bookings retain their original fee terms. Report retrieval or access problems promptly. Read your booking contract and the Terms.

It depends on your booking. When an accepted parking or storage agreement offers monthly payments, we charge the first installment at confirmation and later installments at the start of each booked month. For pay-in-full fixed parking or storage, a near-term start may be authorized at checkout and charged when the booking begins; immediate or far-future starts are charged at checkout. Pay-as-you-go parking uses session billing when you end your session. Checkout shows payment timing and the full price for a fixed-length stay. When explicitly offered and accepted, ongoing month-to-month instead shows the monthly price, first payment and recurring-payment rules, without a lifetime total.

Your accepted agreement and cancellation preview show any retained amount, refund or authorization release. An unused booking authorization is released; a permitted retained amount may be captured. Verification-only holds are never captured. Refunds owed from collected payments return to the original payment method. Check the displayed processing status; refunds or releases usually post within 5-10 business days.

You receive a booking confirmation by email after checkout. Your full itemized receipt is in My Bookings under the booking's billing details.

Use the booking cancellation or settlement action to see the calculated outcome. Service failures and disputed facts need review; a refund approval can still be awaiting processor submission. For other issues, contact support.

Yes. Share your booking page through your website, Facebook Marketplace, messages or a sign. Manage reservations, availability and customer records in Host Portal, with optional visibility on Discover. See the host tools.

Sign in, then open the host tools, and choose a personal space or business inventory. Add your location, photos, access details, rates and availability, then review before publishing. Listing eligibility checks can be automated. Learn more about Booking tools for hosts.

Depending on the accepted booking terms, earnings become eligible after the stay or each completed service period, including when a renter pays a long agreement in full. Only collected payments can be paid out. Required cleaning evidence or an open refund or dispute review can delay eligibility. Stripe then pays your bank on its payout schedule.

Listing is free, with no listing subscription. The standard host fee is 4% on a typical completed booking. A minimum calculation base may apply to fees on smaller bookings; it does not increase your listed rental price. Guests pay a separate service fee. Your booking breakdown shows the applicable fees.

Guests see an approximate location while browsing. An eligible confirmed booking shows the exact location and arrival notes once payment requirements are met.

SwiftSpot does not provide insurance for vehicles, stored items or property. Assess your own insurance needs and obtain appropriate coverage. See the Parking Host Terms and Storage Host Terms.

A reservation you recorded yourself shows End or cancel on its booking page. For a booking a guest made through SwiftSpot, open it from Bookings and use Report an issue, or contact support.

See our Parking Host Terms and Storage Host Terms for rules and responsibilities.

Use the "Forgot password" link on the sign-in page. You can reset by email or phone depending on how your account is set up.

Use the messaging in your booking to contact the host. For platform or payment issues, contact support.

Open your profile and go to Notification Preferences to control email, push, and SMS notifications.