Book with a clear record — and a real promise
Secure checkout, reviewed listings, host verification, cancellation rules before you pay, and the SwiftSpot Booking Guarantee when something goes wrong with access.
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The price you saw
Your booking is confirmed at the checkout price. Card checkout runs through Stripe, and SwiftSpot never stores full card numbers.
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The exact location
Your eligible confirmed booking shows the exact location and arrival notes once payment requirements are met.
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Access when it's time
Secure codes unlock 2 hours before start or during an active stay. Follow the verification steps in your booking to reveal them.
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A record of condition
Add photos and a note when your booking starts and when it ends. Each check is time-stamped and cannot be edited.
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Help if you can't get in
If you cannot access the space as booked, we help resolve it or refund eligible charges.
Sample booking record
Parking stall A02
- Price
- Confirmed at checkout
- Cancellation
- Rules shown before you pay
- Location
- Exact address and arrival notes
- Access code
- Unlocks 2 hours before start
- Condition record
- Photos and a note, start and end
- Messages
- Kept with the booking
What's protected when you book
Your booking is confirmed at the checkout price. If you cannot access the space as booked, we help resolve it or refund eligible charges.
SwiftSpot does not insure vehicles, stored items or other property. Keep your own vehicle or contents insurance in place for the whole booking. Off-platform payment is not eligible for our Booking Guarantee.
The Guarantee is not insurance. Keep your own vehicle or contents insurance.
Keep a condition record
Add photos and a note when your booking starts and when it ends. Each check is time-stamped, cannot be edited, and is shared with the host and SwiftSpot support, so a later report has evidence behind it.
Report problems promptly
Report damage, loss or an unusable space from the booking, preferably within 48 hours of discovering it. Your legal rights are not affected.
What the checks mean
A contact method has been confirmed on SwiftSpot. It does not verify property ownership or suitability.
Stripe Connect identity checks for host payouts.
Listing review
Listings are reviewed before they appear in the public directory so renters see spaces that meet our marketplace standards.
House rules
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Pay through SwiftSpot checkout.
Off-platform payment is not eligible for our Booking Guarantee.
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Message on the platform.
Keep a booking record so support can review physical access, service failures, lawful retrieval and later reports. If booking messages are unavailable, use the contact form or support email. Off-platform payment is outside the Booking Guarantee; mandatory legal rights still apply.
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Follow access instructions.
Arrive in your booked window with the details on your Booking Pass.
Support when you need it
Email [email protected] or use Contact when a booking needs help. Signed-in support chat messages are also emailed to support. Send a message anytime; arrival and access problems are prioritized for review.
